betty baji's Privacy Policy

1 Introduction and Applicability

This privacy policy applies to all services on the betty baji platform. When you create an account on betty baji, use our services, or contact us, we collect certain information. The purpose of this policy is to inform you with full transparency about how that information is collected and used.

betty baji operates a secure online entertainment platform for users in Bangladesh. You can learn more about our operations and values by reading our detailed information about betty baji. This privacy policy is an integral part of our terms and conditions.

2 Types and Methods of Data Collection

betty baji collects various types of information. This collection happens in two main ways — directly from you and automatically while you use our services.

2.1 Information Collected Directly

Information you provide to us directly includes:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• National ID or passport details (as part of KYC verification)
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Your chosen username and password
• Messages you send via support tickets and live chat

2.2 Automatically Collected Information

When you use the betty baji platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type and operating system information
• Duration of sessions on the site
• Pages visited and betting activity history
• Data collected through cookies and similar tracking technologies

2.3 Information Collected via Third Parties

For identity verification (KYC) and fraud prevention purposes, we sometimes verify identity-related information through trusted third-party service providers. This verification process helps ensure the security of your account.

3 Purpose of Data Use

betty baji uses your collected information for specific and limited purposes. We never process information unnecessarily.

• Account Management: To create, maintain, and secure your account.
• Transaction Processing: To correctly complete deposit and withdrawal requests.
• Identity Verification (KYC): To confirm your age and identity and maintain account security.
• Customer Support: To provide 24/7 assistance with your questions and issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To improve the platform and enhance your experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Communications and Promotions: To inform you about relevant offers and updates with your consent.

4 Data Storage and Retention Period

betty baji retains your information only for as long as necessary. Information remains on our servers while your account is active and for as long as required to meet legal obligations.

4.1 Retention Period

• Account information: For a minimum of five years after account closure.
• Transaction records: For the period required under applicable law.
• Cookie data: For the duration set by the type of cookie (session cookies are deleted when the browser is closed).
• Customer support records: For a reasonable period after the issue is resolved.

4.2 Data Deletion Requests

You may contact us to request deletion of your information. However, information that is subject to legal or regulatory obligations may not be possible to delete before the required period has passed.

5 Sharing Information with Third Parties

betty baji never sells your personal information. However, in specific circumstances and under strict terms, information may be shared with certain trusted parties.

5.1 Service Provider Partners

We work with trusted service providers for payment processing, KYC verification, technology services, and customer support operations. These partners may only use information for specific tasks and are bound to comply with betty baji's privacy standards.

5.2 Legal Requirements

If it becomes necessary to disclose information to comply with a court order, a proper request from an investigative authority, or applicable legal obligations, betty baji may do so. We will notify you in advance where possible.

5.3 Business Restructuring

If betty baji's business structure changes for any reason, user information may be transferred to the new authority. In that case, this privacy policy will remain in effect and you will be notified in advance.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the betty baji platform to improve your experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the site — such as maintaining login sessions. These cannot be disabled.
• Performance Cookies: Help improve the service by analysing which parts of the site are used most.
• Preference Cookies: Used to remember your language preferences and other settings.
• Marketing Cookies: May be used to show relevant promotions based on your preferences.

6.2 Cookie Controls

You can delete cookies or block new ones at any time from your browser settings. Keep in mind that disabling certain cookies may cause some betty baji services to not work properly.

7 Your Rights Over Your Information

As a betty baji user, you have several important rights regarding your own information. We respect these rights and help you exercise them.

• Right to Access: You can find out what information we hold about you and how it is being used.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can object to your information being processed for specific purposes.
• Right to Data Portability: You can request your information in a structured format.
• Right to Withdraw Consent: If you have given consent for any information processing, you can withdraw it at any time.

To exercise these rights, contact our support team. We will process your request as quickly as possible.

8 Data Protection Security Measures

Protecting your personal and financial information is one of betty baji's top priorities. We have implemented industry-standard technical and organisational measures.

8.1 Technical Protection

• SSL (Secure Socket Layer) Encryption: All data transfers take place through encrypted channels.
• Data Encryption: Stored sensitive information is kept encrypted.
• Firewall and intrusion detection systems are active.
• Regular security audits and vulnerability assessments are conducted.
• OTP verification provides an additional layer of account security.

8.2 Organisational Protection

betty baji staff are only given access to information they need for their specific role. All staff are bound by confidentiality agreements and receive regular security training.

9 Protection of Minors' Information

betty baji strictly prohibits registration by anyone under the age of 21. We do not knowingly collect any information from minors.

The KYC process is used to verify age. If we become aware that information has been collected from someone under the age of 21, that account will be closed and the relevant information will be deleted.

To learn about our responsible gambling guidelines, read our Responsible Gaming Guidelines, which cover age verification and voluntary self-exclusion options in detail.

10 Policy Changes and Updates

betty baji reserves the right to amend or update this privacy policy when necessary. We will notify users in good time of any significant changes.

10.1 How Changes Are Communicated

• For significant changes, a notice will be sent to your registered email.
• The "Last Updated" date on this page will be changed.
• You may be informed of important changes when logging into the platform.

10.2 Use After Changes

Continuing to use the platform after a policy change means you have accepted the updated policy. If you do not agree with the changed policy, you may request that your account be closed.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, betty baji's support team is always ready to help you.

Contact us via live chat or email for help with any privacy-related matter. For general questions, you can also check our FAQ section, where many questions are already answered.